🔄 Refund Policy
At Zeposuite, we strive to deliver high-quality ERP software solutions that help businesses manage their operations efficiently. This Refund Policy outlines the terms under which refunds may be issued for our subscription-based services.
By subscribing to Zeposuite, you agree to the terms mentioned below.
Subscription-Based Services
Zeposuite operates on a subscription model for its ERP software, including modules such as CRM, Sales, Inventory, Purchase, Finance, and Service Management.
All payments made for subscriptions are billed in advance based on the selected plan (monthly, quarterly, or yearly).
Refund Eligibility
Refunds may be considered under the following conditions:
- Duplicate payment or accidental transaction
- Technical issues that prevent access to the platform (not resolved within a reasonable time)
- Service not delivered as promised
All refund requests are subject to review and approval by our support team.
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Partial usage of the subscription period
- Failure to use the service
- Issues caused by third-party integrations or user errors
- Violation of Terms and Conditions
Free Trial & Demo Policy
If Zeposuite offers a free trial or demo:
- Users are encouraged to evaluate the platform before purchasing
- No refunds will be issued after the trial period ends and a paid plan is activated
Cancellation Policy
Users may cancel their subscription at any time:
- Cancellation will stop future billing
- Access to the platform will remain active until the end of the billing cycle
- No partial refunds will be issued for unused time
Refund Process
To request a refund:
- Contact our support team at support@zeposuite.com
- Provide transaction details and reason for the request
- Our team will review your request within 5–7 business days
Approved refunds will be processed to the original payment method.
Refund Timeline
- Refund processing time: 7–10 business days
- Time may vary depending on your payment provider or bank
Payment Gateway & Third-Party Charges
- Any charges by payment gateways or banks are non-refundable
- Zeposuite is not responsible for delays caused by third-party payment providers
Changes to Refund Policy
- We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.
Contact Us
If you have any questions regarding this Privacy Policy or your data:
- Email: support@zeposuite.com
- Phone: +91 89800 14100
- Address: Ahmedabad, India.